LONE STAR IRRIGATION – TERMS & CONDITIONS (040926)

SERVICE SUMMARY (PLAIN ENGLISH)

Please read this quick summary. Full terms are below.

* We fix irrigation issues, but systems are underground and additional problems may appear after repairs

* Estimates are based on visible conditions only and may change if hidden issues are found

* Tree roots may need to be cut, which can damage or kill the tree

* We are not responsible for landscape, soil, or property damage caused by leaks or repairs

* Payment is due when work is completed, before our technician leaves

* Customers must inspect work while the technician is on site

* Additional issues or return visits may require additional charges

* By approving work, you agree to the full Terms & Conditions below.

SECTION 1 – SERVICE & REPAIR TERMS

1. Scope of Work

We diagnose and repair irrigation systems.
We are not a landscaping, plumbing, or restoration company unless specifically stated.

2. Service Call & Diagnostic Policy

The service call fee covers travel, system evaluation, and basic diagnostic time.

The service call fee is non-refundable

It does not include repairs, labor, or materials

Additional work will be quoted separately and requires approval

3. Tree Roots & Obstructions (IMPORTANT)

Irrigation components are often surrounded or engulfed by tree roots and other underground obstructions.

To complete repairs, it may be necessary to:

cut or remove roots

dig through root systems

disturb surrounding soil and plant areas

WARNING: Cutting roots—including major or structural roots—may damage or stress the tree and can potentially lead to decline or death of the tree over time.

We are not responsible for:

damage to trees, roots, or plant health

decline, instability, or death of trees or plants

changes to tree structure, support, or growth

By approving work, the customer acknowledges and accepts these risks and authorizes root cutting as necessary to complete irrigation repairs.

4. Estimates & Unseen Conditions

Most irrigation components are underground and not visible at the time of inspection. Any estimate is based on visible conditions and typical repair expectations only.

Actual conditions may differ due to:

tree roots

unknown pipe routing or depth

soil conditions

previous repairs

hidden damage

multiple failure points

If additional work is required, we will notify you and obtain approval before proceeding.

5. Pre-Existing Conditions

We are not responsible for:

existing damage or system defects

failures due to age, wear, prior work, improper installation, or lack of maintenance

additional issues discovered during or after repair

6. Secondary & Sequential Issues

Fixing one problem may reveal others. Once pressure, flow, or system operation is restored, additional leaks, broken heads, valve issues, or other failures may become visible.

We are not responsible for:

additional issues discovered after a repair

hidden problems not observable before repair

multiple problem areas within the same zone or system

Each issue may require separate diagnosis, approval, and repair.

7. Secondary Damage

We repair the irrigation issue itself, not surrounding damage or restoration.

We are not responsible for:

erosion, soil washout, mud, or runoff

damage to grass, plants, beds, mulch, or landscaping

concrete, sidewalks, driveways, or hardscape damage

interior or exterior damage resulting from leaks or flooding

restoration of disturbed areas after repair

8. Underground & Unknown Conditions

We cannot guarantee pipe locations, wire paths, sleeve routes, or underground system condition. Additional problems may be uncovered during repair and may require added labor, material, or changes in repair method.

9. Pressure, Leaks & System Activation

Turning on, testing, or repairing a system may reveal hidden leaks, weak fittings, or failing components. We are not responsible for failures due to existing system condition or pressure changes.

10. Electrical & Controller Issues

Wiring, decoder, module, and controller issues may be hidden or intermittent. Diagnosis is based on observable conditions at the time of service. Some issues may require replacement.

11. Service Warranty (Repairs Only)

We provide a one (1) year limited warranty on workmanship and materials for the specific components repaired or installed during service.

This warranty applies only to the exact work performed and does not cover:

other parts of the system

pre-existing conditions

system-wide failures

freeze damage, weather, misuse, or neglect

normal wear and tear

If a visit is requested and the issue is not related to our warranted work, a service fee will apply.

12. Service Payment & On-Site Acceptance (IMPORTANT)

Payment for service work is due upon completion and prior to our departure from the property.

Customers are expected to:

inspect the work

ask questions

request any adjustments

while our technician is on site.

If the customer is not present:

the work is considered accepted

payment is still due

We are not responsible for returning at no charge to review or adjust work that could have been addressed during the original visit.

Return visits may be subject to additional charges unless related to a valid warranty issue.

13. Decision-Maker & Authorization

The person requesting service must have authority to approve work and accept charges.

If no decision-maker is present:

work may be completed as initially authorized, or

work may be paused until approval is obtained

Failure to have a decision-maker on-site does not delay or waive payment.

14. Water Usage

We are not responsible for water usage, water loss, drainage issues, or utility charges.

15. Access

Customer must provide safe access and secure pets. We are not responsible for delays due to access limitations.

16. Consultation Intent

Service calls are intended for customers seeking repair or service.

If consultation-only services are requested without intent to proceed, additional fees may apply.

SECTION 2 – INSTALLATION / CONSTRUCTION TERMS

1. Installation Warranty

We provide a two (2) year limited warranty on workmanship and materials installed by us.

(…unchanged continues…)

3. Rock, Hard Soil & Trenching Limitations

(Already included – unchanged)

SECTION 3 – FINANCIAL & LEGAL TERMS

2. Authority for Work & Payment Responsibility

By requesting service, the customer confirms they have authority to approve work and accept financial responsibility.

Disputes regarding authority or payment do not delay payment obligations.

4. Hold Harmless

(unchanged)

5. Photo & Video Authorization

We may take photos or videos to document work performed.

These may be used for:

internal documentation

training

marketing purposes

We will make reasonable efforts to avoid identifiable personal information.

Customers may opt out by notifying us in writing before work begins.

.